Secure Connectivity
- Outbound-only architecture
- No open inbound ports
- Network segmentation
Secure Industrial Remote Access
Secure remote access for OEM service teams
Give service teams controlled access to machines, PLCs, and OT networks while reducing unnecessary site visits and standardizing access across your installed base.
Trusted to power secure connected machine programs across global OEMs
Most OEMs have remote access. Few have a scalable remote service model.
A true remote service model needs more than a connection. It requires a repeatable way to:
- Access machines securely
- Diagnose issues efficiently
- Support customers promptly
- Create visibility across the installed base
Build a better service workflow
Step 1: Connect
Securely access the right machine, device, or network.
Step 2: Diagnose
Use machine context and access tools to understand what is happening.
Step 3: Support
Help the customer or local team resolve the issue faster.
Step 4: Document
Maintain visibility into access, activity, and service history.
Step 5: Scale
Repeat the model across machines, customers, regions, and service teams.
Proven Approach in Industrial Environments Worldwide
190 000+
machines connected
6 500+
sites
80%
of issues resolved remotely
ZERO
security breaches in 25 years
A standardized model for secure remote service
Controlled Access
- Identity-based access (MFA)
- Session control and approvals
- Full audit visibility
Service Intelligence
- Machine-level diagnostics
- Data and history in context
- Faster root-cause resolution
Download the Remote Service Playbook
Designed for scalable industrial deployment.
Best started with a pilot.
What a pilot can help validate:
- Which machines and environments are the best fit
- How secure remote access will be deployed
- How service teams will use the system
- What workflows, permissions, and reporting are needed
- How to scale from pilot to broader rollout
Frequently asked questions
What is remote service for OEMs?
Remote service gives machine builders a secure, repeatable way to access, diagnose, and support machines after installation. It goes beyond basic remote access by supporting service workflows, visibility, and scalability across the installed base.
How is remote service different from remote access?
Remote access is the connection. Remote service is the operating model around it: access control, troubleshooting, documentation, customer support, and fleet-level service management.
Is ei3 secure remote access different from VPN?
Yes. Traditional VPNs often provide broad network access, which can increase risk in industrial environments. ei3 is designed for secure machine access, with controlled permissions, machine-level segmentation, user authentication, and session visibility. This helps service teams reach the equipment they need without exposing the broader OT network.
Can ei³ support both new machines and existing machines?
Yes. ei³ supports deployment models for new machine programs and existing installed base modernization.
What does a pilot usually include?
A pilot typically focuses on a defined set of machines, customer environments, or service use cases to validate connectivity, security, workflows, and rollout requirements.