Introducing the Complete Guide to Secure Remote Service

At ei³, we see a clear shift in how manufacturers view service. What used to be considered a cost of doing business is now a strategic opportunity - but only for companies equipped with secure, always-on machine connectivity. To help OEMs and manufacturers navigate this change, we’ve released the Complete Guide to Secure Remote Service, a practical resource for turning service into a competitive advantage.

The Complete Guide to Secure Remote Service brings together more than 25 years of ei³ expertise into one resource. Inside, you’ll find:

• The evolution of remote service and how customer expectations have changed
• A security-first approach that satisfies even the most demanding IT requirements
• The role of IT and OT collaboration in scaling adoption across plants and regions
• Enterprise-scale management of users, sessions, and compliance requirements
• How to get started with a practical 90-day pilot program to prove ROI

Designed for:

• Service and Aftermarket Leaders seeking to transform operations into profit centers
  
  
• IT and OT Decision Makers responsible for enterprise security and compliance
  
  
• Plant Managers and Engineers focused on uptime, efficiency, and cost reduction
  
  

Each audience will find relevant strategies and insights tailored to their role.

Growing pressures on service teams

Service operations face more challenges than ever:

• Rising expectations for faster response and resolution
• Escalating travel costs and ongoing technician shortages
• Limited visibility into machine performance and usage
• Service still viewed as a cost center instead of a profit driver
• Increasing competition from third-party service providers

For OEMs, these challenges aren’t theoretical - they impact margins, customer satisfaction, and long-term growth. Manufacturers expect more value from their partners, and they demand solutions that protect uptime without compromising security.

Why remote service is now essential

Leading companies have already proven the benefits. With secure remote access, they’ve reduced on-site service visits by 80%, saved millions annually on travel, and scaled expert support globally.

This is no longer optional. Service leaders who rely on outdated tools or ad-hoc VPNs risk being shut out of enterprise accounts. IT and OT teams now require solutions that are ISO 27001–certified, Zero Trust by design, and proven to withstand real-world industrial threats.