Solutions for Service & Aftermarket Leaders | Transform Service with IIoT | ei3

_ service operations face growing pressures

Rising expectations for faster response and resolution
Increasing travel costs and technician shortages
Limited visibility into machine performance and usage
Service viewed as cost center rather than strategic asset
Difficulty scaling support across global operations
Growing competition from third-party service providers

Why leading companies choose ei³

Partner with a proven leader in secure industrial IoT to accelerate your digital transformation while minimizing risk

Proven Partner

25+ years of experience helping OEMs transform service operations with zero security incidents

Enterprise Security

ISO 27001 certified platform with Zero Trust architecture trusted by leading manufacturers

Rapid Time-to-Value

Pre-built applications and proven deployment methodology for quick service transformation

Global Infrastructure

Worldwide support through secure data centers in USA, Germany, and China

Complete Solution

Everything you need from edge connectivity to AI-powered service optimization

Future-Ready Platform

Continuous innovation in AI, analytics, and service delivery capabilities

Join leading manufacturers who have revolutionized their service delivery with ei³. Our proven platform and comprehensive support ensure rapid time-to-value and sustainable growth.

Schedule a discovery call Explore the ei³ platform Access Path to Predictive guide

solutions-service-aftermarket-2

Purpose-built solutions for
key manufacturing challenges

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Enable Secure Remote Service

Provide immediate expert support while reducing service costs through secure remote connectivity

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Leverage Machine Data

Transform raw machine data into actionable insights that drive operational improvements

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Predict Parts and Maintenance

Reduce unplanned downtime through AI-powered predictive maintenance and parts management

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Proven Results: cost center to profit generator

80

%

less on-site service,
now done remotely

$

2

Million

saved annually on travel costs alone

75

K+ Hours

remote troubleshooting, delivered annually

View case study

Value across your service organization

Operations & Service Management

Transform service into a revenue generator through remote diagnostics, predictive insights, automated parts ordering
Technical Support & Engineering

Empower technical teams with machine data and advanced diagnostics for faster, more efficient problem resolution
Service Sales & Account Management

Create premium offerings backed by data, demonstrating clear value through machine performance and optimization

Parts & Warranty Management

Optimize inventory and reduce warranty costs with predictive insights, automated replenishment processes
Training & Knowledge Management

Accelerate technician training and preserve expertise with digital tools and remote collaboration capabilities
Global Service Operations

Scale service delivery efficiently while maintaining quality through remote support and local partner enablement

Frequently asked questions

ei³ helps service leaders move beyond reactive support by providing real-time machine insights, predictive maintenance indicators, and continuous performance monitoring. Teams can detect early warning signs, resolve issues remotely, and deliver proactive service programs that improve customer uptime. With standardized data, branded portals, and automated notifications, service leaders can offer tiered service packages, predictive maintenance contracts, and performance-based programs that generate recurring revenue.

Learn more: Our Implementation Framework explains how to scale proactive digital service across the installed base.

Most organizations launch a fully branded service portal within weeks of connecting machines to ei³. The platform includes out-of-the-box applications for remote service, maintenance, monitoring, benchmarking, and customer dashboards. Because the apps are no-code, service and field teams can onboard quickly without long development cycles or IT-heavy projects. This makes it easy to deliver consistent global service and give customers a modern, digital experience.

Learn more: Visit the Applications page to explore the ready-to-use service tools included with ei³.

ei³ enables service teams to diagnose issues remotely using real-time machine data, alarms, and historical event logs. Customers using ei³ remote service have reduced on-site service visits by more than 80% and eliminated millions of dollars in annual travel costs. Faster diagnosis also improves customer satisfaction and frees up service engineers to focus on higher-value work.

Learn more: The Remote Service application enables fast, secure troubleshooting from anywhere.

Service organizations often support a mix of modern and legacy machine types. ei³ provides multiple gateway models that simplify connectivity across this diversity, allowing teams to onboard assets quickly and consistently. The right gateway choice ensures secure remote access, high-quality data collection, and rapid deployment of service apps across the entire installed base.

Learn more: Our Gateway Comparison page outlines the options available for different equipment profiles.

Yes. ei³ collects usage patterns, cycle counts, and machine-condition data to identify which components are trending toward failure. This allows service teams to offer predictive maintenance contracts, automated spare-part recommendations, and proactive service packages that increase customer uptime and grow high-margin aftermarket revenue.

Learn more: The Predict Parts and Maintenance solution shows how OEMs turn machine data into scalable aftermarket programs.