Bobst monitoring apps – Customer testimonial, Frankston Packaging

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Customer service is the top priority for Texas folding carton, flexibles and label manufacturer, Frankston Packaging. Ensuring that they always meet their customers’ needs means maximizing Overall Equipment Effectiveness (OEE), says Drew Mullinnix, Continuous Improvement Manager at the company. “The BOBST services team for our region brought to our attention their remote monitoring apps and services. We connected our Bobst machines to the system and they give us real time, visual awareness of our productivity and let us take corrective actions based on real numbers, not speculation.”

Bobst, a global leader in machines for the packaging and converting industry, integrating ei3’s IoT solutions, in 2009. Their traditional approach, based on factory technicians and experts dispatched to the customer site, proved to be increasingly expensive in terms of specialist’s time and travel cost. Employing various IoT applications helped Bobst improve its overall packaging operations.

Frankston Packaging uses DOWNTIME and MONITOR apps, which let staff monitor production from a computer, tablet, or even a smartphone, from wherever they are – in the plant, nearby, or even in a different state or country – as long as they have an internet connection. The information provided by the system enables immediate action to be taken to remedy any issues affecting production, says Mr Mullinnix. 

“The machine operators are now fully aware of their OEE on a real-time basis and we have seen a steady and measured improvement in all three components of OEE.”

The BOBST apps have also helped the plant identify and solve some OEE issues through maintenance, training or using BOBST’s Helpline Plus service. ‘Helpline Plus’ service is based on ei3’s white-labeled remote service application. The adoption of remote SERVICE allowed service technicians to quickly, efficiently, and securely access client machines for trouble shooting without leaving the office. “The number one improvement has been machine availability,” adds Mr Mullinnix.

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