Solutions | Enable Secure Remote Service | ei3

Enable instant expert support while reducing costs and maximizing machine uptime

Drive efficiency and grow with secure connectivity

Rapid response

Cut response times and costs with instant machine access

Enhanced security

Enterprise-grade protection with detailed audit trails

Expert utilization

Maximize technical resources across global operations

Customer success

Improve satisfaction through faster issue resolution

Service revenue

Create new revenue streams with premium offerings

Global coverage

Support machines worldwide without extensive travel

The ei³ Difference

Our platform empowers you to focus on what you do best while accelerating digital transformation. Machine builders can deliver premium service and unlock new revenue streams, while manufacturers optimize operations and reduce costs—all without the complexity of in-house development.

Real-time expert access

Enable immediate machine diagnostics and troubleshooting with collaborative tools. Service teams can securely access data and controls from anywhere.

Explore remote access application

Global service platform

Scale operations efficiently with worldwide infrastructure and support for all major PLCs. Seamlessly integrate with existing service systems and workflows.

Learn about integration options

Enterprise security framework

Our CPS Protection Platform implements Zero Trust architecture, ensuring secure machine access while satisfying IT requirements. Complete audit trails and micro-segmentation protect your industrial assets.

See how we keep your operations secure

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Solution components for remote service

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

IIoT Application: Service

Transform service delivery with secure remote access. A powerful application providing technician access, team coordination, and comprehensive session management.

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Edge Device: Amphion

Connect and protect machines with industrial-grade hardware enabling secure data collection, protocol conversion, and automatic updates. Made in the USA.

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Proven Results: cost center to profit generator

80

%

less on-site service, now done remotely

$

2

Million

saved annually on travel costs alone

75

K+ Hours

remote troubleshooting, delivered annually

View full case study

Getting started with secure remote service

Follow a proven methodology that guides you from initial deployment to transformative success, ensuring rapid time-to-value while minimizing risk and complexity.

We evaluate your current service operations and costs while identifying key opportunities. Together we'll create an implementation roadmap aligned with your security requirements and business objectives.

Reach out to book a discovery call with an ei3 sales engineer.

Starting with strategic machines and customers, we deploy secure connectivity and train your service team. Early wins build momentum while establishing best practices for wider rollout.

Reach out to book a discovery call with an ei3 sales engineer.

Scale deployment across your machine fleet while implementing new digital workflows. Your team masters remote capabilities as premium service offerings drive new revenue.

Reach out to book a discovery call with an ei3 sales engineer.

Expand capabilities with predictive maintenance and advanced analytics. Optimize operations through data-driven insights while developing new digital services.

Reach out to book a discovery call with an ei3 sales engineer.

Frequently asked questions

ei³ delivers secure remote service using a brokered access model that eliminates inbound connectivity to the plant. All connections originate outbound through ei³'s secure gateways and are tightly controlled through zero trust principles, multi-factor authentication, and session-level approvals. Remote sessions are time limited, identity verified, and fully recorded, so OEMs and machine owners gain fast troubleshooting without opening their OT network to the internet.

Learn more: The Complete Guide to Secure Remote Service explains the architecture in detail.

Traditional VPNs create open tunnels that allow lateral movement inside OT networks, making them difficult to secure and audit. ei³ takes a fundamentally different approach: every remote connection is brokered, restricted to a specific machine, authenticated with MFA, and recorded for full auditability. No unauthorized movement is possible, and no inbound traffic is allowed. This gives IT and OT teams a secure, controlled, and compliant alternative to VPN-based access.

Learn more: Visit our Security section to see how brokered access protects industrial environments.

All remote service sessions require multi-factor authentication, role-based permissions, and explicit approval from the machine owner. Approved sessions are automatically time limited and are fully logged and recorded, including who accessed the machine, when, and for how long. These records support compliance, cybersecurity insurance requirements, and internal audit policies.

Learn more: The CPS Protection Platform eBook outlines ei³'s identity, authorization, and audit controls.

ei³ provides service teams with real-time machine data, alarms, performance trends, and historical event logs, enabling engineers to diagnose problems remotely. Manufacturers using ei³ have reduced onsite service visits by more than 80% and saved millions per year in travel costs. Faster diagnosis improves customer satisfaction and allows service engineers to focus on higher-value work.

Learn more: The Remote Service application provides fast, secure diagnostic tools.

ei³ secures connectivity using the CPS Protection Platform, which includes hardened secure gateways, outbound-only communication, network segmentation, encrypted channels, and VLAN-based isolation of each machine. Whether connecting a single asset or a global fleet, the architecture prevents cross-machine access, enforces strict network boundaries, and delivers a consistent security model across all facility types.

Learn more: Connect with secure gateways, and collect data from diverse machine architectures securely.