Service

Solutions

Transform your manufacturing operations with secure, intelligent IIoT solutions that turn machine data into measurable results.

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Platform

A CPS Protection Platform that enables premium service, and control over industrial assets. Drive new capabilities with no-code applications that deliver immediate value.

Platform overview

Transform your service operations with our proven methodology that has guided leading manufacturers from basic connectivity to predictive excellence

Connect

Deploy secure connectivity with ei³’s edge technology

Transform

Implement IIoT applications to drive operational excellence

Scale

Expand capabilities across your enterprise with proven results

Get started with a discovery call

Turn remote connectivity into powerful service capability

Reduce costs and improve customer satisfaction with secure remote access that enables immediate response to machine issues. Move from reactive to proactive service while maintaining complete control over your equipment.

Zero trust remote access

IT-approved, OT-managed secure connectivity ensures protected machine access while meeting corporate security requirements.
Instant machine access

Connect immediately to any machine for diagnostics, troubleshooting, and software updates without travel delays.
Rapid issue resolution

Minimize machine downtime through instant expert support and problem-solving capabilities.
Reduced service costs

Cut travel expenses and response times while improving first-time fix rates.
Enhanced customer support

Deliver premium service experiences through faster response times and proactive maintenance.

Full Access Management

Maintain full oversight while enabling service teams to respond instantly to customers, with complete access and session control.

Secure interface & single-sign-on (SSO)
Live connection status
Team coordination tools
Session recording

Service Team Coordination

Coordinate service activities across your global team with built-in tools for knowledge sharing and intervention tracking.

Multi-user session management
Real-time collaboration tools
Audit trail and reporting
Expert access control

Built-In Professional Service Tools

Access a powerful set of features to elevate your service operations. These capabilities are tailored to help you transform service delivery, protect sensitive machine data, and create new revenue streams.

Session journaling

Complete activity logging ensures transparency and accountability for every interaction

Service reporting

Generate detailed reports that demonstrate the value of your service delivery

Fleet management

Scale your service operations with tools designed for managing multiple machines

AI-enhanced alerts

Stay proactive with intelligent notifications that highlight what matters most

Automated updates

Maintain security and performance with automated connection device updates

Network diagnostics

Troubleshoot and resolve connectivity issues before they impact operations

Proven Results

% less

on-site service calls, now remote

$

Million

in savings on travel
costs alone

+

machine-fleet connected

View case study

For Plant Managers:

Minimize production disruptions

Access expert support instantly

Control external access

For Service Teams:

Reduce travel requirements

Collaborate effectively

Resolve issues faster

Enterprise-Grade Integration & Security

Connect and protect your machine data with industry-leading standards

Industrial Systems Integration

Seamlessly connect machine data with your existing business systems through our secure API gateway and extensive integration capabilities.

Learn more about our Integration Solutions

Advanced Manufacturing Security

Built on ei³'s CPS Protection Platform, ensuring
enterprise-grade security and complete data protection
across your operations.

Explore our Security Features

ei3 Corporation

Solutions

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_ BY Role

_By Challenge

Platform

_ IIOT Applications

_ EDGE TECHNOLOGY

_ Advanced Capabilities

IIOT APPLICATION

Secure remote access for efficient machine diagnostics and maintenance