IIOT APPLICATION

Icon for ei3 IIOT Application: Service  Service

Secure remote access for efficient machine diagnostics and maintenance

services

Transform your service operations with our proven methodology that has guided leading manufacturers from basic connectivity to predictive excellence

1.

Connect

Deploy secure connectivity with ei3’s edge technology

2.

Transform

Implement IIoT applications to drive operational excellence

3.

Scale

Expand capabilities across your enterprise with proven results

Turn remote connectivity into powerful service capability

Reduce costs and improve customer satisfaction with secure remote access that enables immediate response to machine issues. Move from reactive to proactive service while maintaining complete control over your equipment.

  • Zero trust remote access

    IT-approved, OT-managed secure connectivity ensures protected machine access while meeting corporate security requirements.

  • Instant machine access

    Connect immediately to any machine for diagnostics, troubleshooting, and software updates without travel delays.

  • Rapid issue resolution

    Minimize machine downtime through instant expert support and problem-solving capabilities.

  • Reduced service costs

    Cut travel expenses and response times while improving first-time fix rates.

  • Enhanced customer support

    Deliver premium service experiences through faster response times and proactive maintenance.

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Full Access Management 

Maintain full oversight while enabling service teams to respond instantly to customers, with complete access and session control.

  • Secure interface & single-sign-on (SSO)
  • Live connection status
  • Team coordination tools
  • Session recording

Service Team Coordination

Coordinate service activities across your global team with built-in tools for knowledge sharing and intervention tracking.

  • Multi-user session management
  • Real-time collaboration tools
  • Audit trail and reporting
  • Expert access control

Built-In Professional Service Tools

Access a powerful set of features to elevate your service operations. These capabilities are tailored to help you transform service delivery, protect sensitive machine data, and create new revenue streams.

Session journaling

Session journaling

Complete activity logging ensures transparency and accountability for every interaction

Service reporting

Service reporting

Generate detailed reports that demonstrate the value of your service delivery

Fleet management

Fleet management

Scale your service operations with tools designed for managing multiple machines

AI-enhanced alerts

AI-enhanced alerts

Stay proactive with intelligent notifications that highlight what matters most

Automated updates

Automated updates

Maintain security and performance with automated connection device updates

Network diagnostics

Network diagnostics

Troubleshoot and resolve connectivity issues before they impact operations

Proven Results

80% less

on-site service calls, now remote

$

2

 Million

in savings on travel
costs alone

6 000+

machine-fleet connected

For Plant Managers:

Minimize production disruptions
Access expert support instantly
Control external access

For Service Teams:

Reduce travel requirements
Collaborate effectively
Resolve issues faster
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Enterprise-Grade Integration & Security

Connect and protect your machine data with industry-leading standards

Industrial Systems Integration

Seamlessly connect machine data with your existing business systems through our secure API gateway and extensive integration capabilities.

Advanced Manufacturing Security

Built on ei3's CPS Protection Platform, ensuring
enterprise-grade security and complete data protection
across your operations.

Kickstart your IIoT journey

Our team is ready to show you how smart technology can help. Whether you're exploring solutions or need support, we're here.