Solutions

Secure remote service

Transform machine support by connecting technicians remotely. Eliminate travel delays while maintaining security. Achieve immediate ROI while building the foundation for advanced IIoT capabilities.

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Enable instant expert support while reducing costs and maximizing machine uptime

Drive efficiency and grow with secure connectivity

Rapid response

Cut response times and costs with instant machine access

Enhanced security

Enterprise-grade protection with detailed audit trails

Expert utilization

Maximize technical resources across global operations

Customer success

Improve satisfaction through faster issue resolution

Service revenue

Create new revenue streams with premium offerings

Global coverage

Support machines worldwide without extensive travel

The ei3 Difference

Our platform empowers you to focus on what you do best while accelerating digital transformation. Machine builders can deliver premium service and unlock new revenue streams, while manufacturers optimize operations and reduce costs—all without the complexity of in-house development.

Real-time expert access

Enable immediate machine diagnostics and troubleshooting with collaborative tools. Service teams can securely access data and controls from anywhere.

Global service platform

Scale operations efficiently with worldwide infrastructure and support for all major PLCs. Seamlessly integrate with existing service systems and workflows.

Enterprise security framework

Our CPS Protection Platform implements Zero Trust architecture, ensuring secure machine access while satisfying IT requirements. Complete audit trails and micro-segmentation protect your industrial assets.

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Solution components for remote service

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

Plastics & Molding

Plastics & Molding

Optimizing production efficiency and reducing scrap rates

IIoT Application: Service

Transform service delivery with secure remote access. A powerful application providing technician access, team coordination, and comprehensive session management.

Edge Device: Amphion

Connect and protect machines with industrial-grade hardware enabling secure data collection, protocol conversion, and automatic updates. Made in the USA.

Proven Results: cost center to profit generator

80

%

less on-site service, now done remotely

$

2

 Million

in savings annually on travel costs alone

6000

+

machines connected across 90 countries

Getting started with secure remote service

Follow a proven methodology that guides you from initial deployment to transformative success, ensuring rapid time-to-value while minimizing risk and complexity.

We evaluate your current service operations and costs while identifying key opportunities. Together we'll create an implementation roadmap aligned with your security requirements and business objectives.

Reach out to book a discovery call with an ei3 sales engineer.

Starting with strategic machines and customers, we deploy secure connectivity and train your service team. Early wins build momentum while establishing best practices for wider rollout.

Reach out to book a discovery call with an ei3 sales engineer.

Scale deployment across your machine fleet while implementing new digital workflows. Your team masters remote capabilities as premium service offerings drive new revenue.

Reach out to book a discovery call with an ei3 sales engineer.

Expand capabilities with predictive maintenance and advanced analytics. Optimize operations through data-driven insights while developing new digital services.

Reach out to book a discovery call with an ei3 sales engineer.

Ready to transform your service operations?

Connect with our team to learn how ei3's secure remote service solution can help you
reduce costs and improve customer satisfaction.