SERVICE
Securely connect machines online for remote diagnostics, troubleshooting, and proactive maintenance
Ensure“ZERO TRUST REMOTE ACCESS” to industrial networks with ei3's SERVICE
Machine builders can use SERVICE to:
- Enable secure, remote, real-time troubleshooting capabilities
- Drastically reduce travel time and cost for service technicians
- Reduce warranty costs
- Shorten equipment startup time while reaping machine profits quicker
The benefits of SERVICE aren’t exclusive to OEMs. End users benefit from:
- Reduced machine downtime and associated losses
- Renewed focus on the core business as machine health is taken care of
- Diagnosis of true downtime causes that might not be machine-related
- Mitigating machine issues that get in the way of achieving production targets and client deadlines
Ensure“ZERO TRUST REMOTE ACCESS” to industrial networks with ei3's SERVICE
Machine builders can use SERVICE to:
- Enable secure, remote, real-time troubleshooting capabilities
- Drastically reduce travel time and cost for service technicians
- Reduce warranty costs
- Shorten equipment startup time while reaping machine profits quicker
The benefits of SERVICE aren’t exclusive to OEMs.
End users benefit from:
- Reduced machine downtime and associated losses
- Renewed focus on the core business as machine health is taken care of
- Diagnosis of true downtime causes that might not be machine-related
- Mitigating machine issues that get in the way of achieving production targets and client deadlines
Providing remote access to industrial machines requires best-in-class security
OUR “IT-Approved, OT-Managed” system
controls the flow of data while giving targeted access
SERVICE was designed from the ground up to use the most secure authentication and encryption algorithms. These cutting-edge algorithms are built into ei3-designed and built edge gateway, the ‘Amphion’, which secures any outgoing link from a machine and industrial site to the ei3 data center. The Amphion is a managed device, meaning each and every device is carefully monitored and managed 24/7 via the ei3 network operations center. Security updates are distributed regularly to ensure the network remains secure against changing threats.
The ei3 installation is an “IT-Approved, OT-Managed” system that controls the flow of data while giving targeted access.
The combination of these measures forms ei3’s Zero Trust Remote Access (ZTRA) that moves away from outdated security perimeters, maintaining personnel safety and operational integrity. An ei3 installation uses a unique two-tiered access system, whereby two Amphions are used:
1) One to control and regulate access to the manufacturing site – typically under the control of the end-user’s IT department,
2) The other to control access to each machine, which is under the control of the OT department.
This ensures a verifiably secure connection, an auditable data flow, and finely granular access control to machine functions.
SERVICE HAS A PROVEN TRACK RECORD
From saving over $2M in travel costs to seamlessly troubleshooting 80% of issues online for a fleet of over 5000 connected machines, SERVICE has proven to be invaluable for our clients
Recurring challenges for OEMs without SERVICE
Best-in-class customer service suggests that machine builders should be more connected to their customers to, but without a solution that enables adequate remote access, OEMs routinely have to deal with:
Unplanned Downtime and Maintenance
Machine malfunctions might hit you out of the blue, disrupting your production schedule
Increased Warranty Costs
Any machine downtime during the warranty period will only add to costs borne by the machine builder
Frayed Business Relationships
Without the quick identification of true downtime causes, customers lose trust in the machine builder while incurring losses due to missed production deadlines and other downtime-related consequences
Inefficient Resource and Time Management
Technicians undertake costly service trips for problems that can easily be solved without being on-site, costing time and money
The ei3 Advantage
ei3’s solution is straightforward to implement and comes with a host of features to suit your needs.
ZERO TRUST REMOTE ACCESS (ZTRA)
The Zero Trust Remote Access solution extends the proven Zero Trust security model, going beyond perimeter security with benefits like proper vetting channels, machine validation, limiting access to include only relevant assets and documenting any activity that comes with a remote connection.
Data Encryption and Auditability
SERVICE uses advanced encryption for data transmission with user and endpoint authentication. Access logs provide audit trails to verify any actions taken.
IT Approved
Ensure full acceptance, managerial and configuration control, and support from the IT organization.
OT Managed
Provides the client’s OT organization complete control over who can access what part of a system or machine, when, and for how long.
Flexibility
Instant solutions require instantaneous access. SERVICE allows for quick, flexible, and temporary assignment of access rights to technicians without compromising crucial data.
IPSEC
Large enterprises can benefit from firewall-to-firewall configurations with dedicated IPSEC tunneling.
The ei3 Advantage
ei3’s solution is straightforward to implement and comes with a host of features to suit your needs.
ZTRA
The Zero Trust Remote Access solution extends the proven Zero Trust security model, going beyond perimeter security with benefits like proper vetting channels, machine validation, limiting access to include only relevant assets and documenting any activity that comes with a remote connection.
IT Approved
Ensure full acceptance, managerial and configuration control, and support from the IT organization.
OT Managed
Provides the client’s OT organization complete control over who can access what part of a system or machine, when, and for how long.
Data Encryption and Auditability
SERVICE uses advanced encryption for data transmission with user and endpoint authentication. Access logs provide audit trails to verify any actions taken.
Flexibility
Instant solutions require instantaneous access. SERVICE allows for quick, flexible, and temporary assignment of access rights to technicians without compromising crucial data.
IPSEC
Large enterprises can benefit from firewall-to-firewall configurations with dedicated IPSEC tunneling.
Connecting the Shop Floor to SERVICE
STEP 1. ANALYZE
Organizations need to recognize their readiness to implement SERVICE. You can determine this by performing an initial audit, examining all potential users, asset inventory, current technologies, target devices, and practices.
STEP 2. IMPLEMENT
ei3’s SERVICE is highly secure and easy to implement and addresses the requirements of the end-user’s IT and OT departments. Users get centralized control over all their devices, platforms, and more from the get-go while receiving data for analysis in easy-to-understand formats on their dashboard.
STEP 3. improve
Technicians solve 80% of machine-related problems remotely which in turn helps achieve the best allocation of their resources and time. End users benefit from increased productivity.
