SERVICE
Secure remote access for efficient machine diagnostics and maintenance
Zero Trust Remote Access
IT-approved, OT-managed secure connectivity ensures protected machine access while meeting corporate security requirements.
Instant Machine Access
Connect immediately to any machine for diagnostics, troubleshooting, and software updates without travel delays.
Rapid Issue Resolution
Minimize machine downtime through instant expert support and problem-solving capabilities.
Reduced Service Costs
Cut travel expenses and response times while improving first-time fix rates.
Enhanced Customer Support
Deliver premium service experiences through faster response times and proactive maintenance.
Complete Secure Remote Access Solution
Everything you need to connect and protect your machines
Secure
connectivity
- Industry-leading security for machine owners
- Protected remote access
- Continuous monitoring
- Automatic security updates
Data
collection
- 30+ industrial protocols supported
- Works with all major PLC brands
- Real-time data capture
- Secure data transmission
Machine
intelligence
- Edge computing ready
- On-site analytics
- High-frequency data collection
- Local data buffering
Easy
management
- Simple installation
- Automatic configuration
- Offline operation
- Flexible deployment
Secure
connectivity
- Industry-leading security for machine owners
- Protected remote access
- Continuous monitoring
- Automatic security updates
Data
collection
- 30+ industrial protocols supported
- Works with all major PLC brands
- Real-time data capture
- Secure data transmission
Machine
intelligence
- Edge computing ready
- On-site analytics
- High-frequency data collection
- Local data buffering
Easy
management
- Simple installation
- Automatic configuration
- Offline operation
- Flexible deployment
Leading OEM Success Story
80%
reduction in on-site service calls, now done remotely
$2 Million
in savings on travel costs alone-hour average response time
6000+
machines connected to ei3 across 90 countries
Service: Application Features
Turn remote connectivity into powerful service capabilities
Secure Access Management Made Simple
Secure access control and session management enable your service team to respond instantly to customer needs while maintaining complete oversight.
Access management interface
Live connection status
Team coordination tools
Session recording
Global Team Coordination in Real Time
Coordinate service activities across your global team with built-in tools for knowledge sharing and intervention tracking.
Multi-user session management
Real-time collaboration tools
Audit trail and reporting
Expert access control
Secure Access Management Made Simple
Secure access control and session management enable your service team to respond instantly to customer needs while maintaining complete oversight.
- Access management interface
- Session recording
- Team coordination tools
Live connection status
Global Team Coordination in Real Time
Coordinate service activities across your global team with built-in tools for knowledge sharing and intervention tracking.
- Multi-user session management
- Real-time collaboration tools
- Audit train and reporting
- Expert access control
Secure Access Management Made Simple
Secure access control and session management enable your service team to respond instantly to customer needs while maintaining complete oversight.
- Access management interface
- Session recording
- Team coordination tools
Live connection status
Global Team Coordination in Real Time
Coordinate service activities across your global team with built-in tools for knowledge sharing and intervention tracking.
- Multi-user session management
- Real-time collaboration tools
- Audit train and reporting
- Expert access control
Service Success Resources
Real-world implementation guides and case studies from industry leaders
